Hybrid/Entry Level Customer Service Representative

Colombia, Colombia
Full Time
Support Services
Entry Level
Zensar is seeking an Entry Level Customer Service Representative in Bogota Colombia. This is open for full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Monday-Friday in Bogota. Pls share your resume in English.

What you will be Doing
    • Engage with customers, early in lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagement.
    • Work within a globally consistent delivery process to provide Licensing, services and Software onboarding support to customers.
    • Leverage lifecycle onboarding expertise to expertly identify and proactively anage risk areas and customer expectations that could negatively impact successful delivery.
    • Provide process and offer improvement feedback through provided channels for the benefit of the CX Product Management and CX Success Program Teams.
    • Collaborate with peers to share best practices to improve delivery processes and the customer experience.
    • Support CXPI “early adopters” by onboarding and walking customers through the Customer portal.
    • Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
    • Handover newly onboarded customers to Customer Success team “ready to go”, post activation.
    • Understand and connect customer goals to offer functionality to accelerate customer value.
    • Insure all information, Fields and Phases within the PAS console are fully documented and updated completely after every Internal communications and Customer communications.

Must Have
  • Advance English and Excellent Communication (Verbal and Written)
  • 1+ year of excellent customer service representative experience in any field.
  • 5 days onsite in Bogota is a MUST.

Nice to Have:
  • Cisco Experience – Huge Plus
  • Recent University graduate- proficient in English

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet. 

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