Senior Account Manager

• Work with clients across assigned focus areas in support of Account Director to uncover business needs and objectives, craft appropriate strategies, and help identify and implement proper solutions.
• Have a general understanding across Creative, Marketing and Technology offerings.
• Pitch support and preparation, as needed/identified by Account Director.
• Collaborate and work effectively with internal team of leads (PMO, Strategy, Creative) to ensure high-quality, timely deliverables aligned to project brief.
• Communicate clearly and effectively with client stakeholders to achieve set goals and objective of each engagement.
• Maintain continuity across projects and clients, advocate for the well-being of the client relationship.
• Meet with your manager on a regular basis to report and discuss client activity, growth opportunities, and profitability by project, as well as development and execution of account plans.

• Able to understand clients' business and generate new ideas to enhance client performance and move relationship forward.
• Lead client meetings and proactively contribute to strategic conversations.
• Lead internal delivery teams to successful delivery.
• Focus on delivery quality, customer experience, CSAT and revenue retention.
• Build trust, credibility, and client referrals.
• Develop multi-tiered client relationships (Mid, Senior and Executive level).
• In partnership with Account Director, actively pursue relationship health and account growth through frequent virtual and/or face-to-face meetings with clients.

• Lead cross-functional teams with clarity and translate client needs to SMEs effectively.
• Develop and own client intake brief and ensure alignment between client and Indigo Slate team.
• Work with Account Directors and discipline leads to proactively strategize retention efforts and growth of account.
• Foster teamwork and a constructive work environment with ability to establish yourself as a respected team leader.
• Be a part of a team that rewards creative problem solving.
• Develop Program Plans, Proposals, Estimates, Statements of Work, and Creative Briefs, providing input and insight to the appropriate team members.

• Work with service delivery leads to develop new client proposals and services.
• Ensure 100% retention of clients and revenue of accounts.
• In partnership with Account Director, play an active role in growing recurring revenue and build/maintain long-term relationships with clients.
• Maintain or improve account profitability and work with PMs to meet or exceed budget and margin goals.
• Support Account Director to manage and drive the pipeline activities as well as update, track, and monitor the pipeline.
• Work with Account Director to negotiate deals to optimize margin.
• Manage client relationships with exception care and focus on delivering exceptional experience, leading to achievement of target CSAT score.

• Bachelor’s degree or equivalent experience
• 5+ years previous agency or brand firm experience
• Previous experience as main point of contact on highly integrated projects and accounts
• Experience managing digital projects and a strong desire to continue learning
• Experience with scoping projects, drafting briefs and managing budgets
• Basic understanding of brand strategy and creative processes
• Exceptionally strong communication skills, written and verbal
• Proficient computer skills and interest in exploring new tools and technologies
• Demonstrated relationship-building skills, both internally and with clients
• Proven ability to effectively lead cross-functional teams and provide thoughtful leadership across multiple projects running concurrently

• A sense of humor that can even tolerate (if not outright encourage) puns
• A desire to connect with clients as people and not just accounts/opportunities
• A healthy sense of the ridiculous
• Portraits of your pets (velvet paintings are encouraged!)

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.